Privacy Policy
We respect your privacy and are committed to protecting your information. This privacy policy provides you with details on how we collect and use your information and outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Information Collection
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Personal information is any information that can specifically identify you. It does not include anonymised data. We do not collect personal information unless you submit the information to us.
Personal information that we may collect from you include;
Identity Data
Which includes your name or other similar identifying data.
Contact Data
Which includes address, phone numbers and email addresses.
Personal data that we may collect from you includes;
Marketing & Communication Data
Which includes any communication that you send to us whether that be via a contact from, emails, text, social media messaging or posting or any other communication you send us. This also includes data about your preferences in receiving marketing from us.
Profile Data
This includes your user name and password, your avitar or any other information you choose to share with us on our website
Technical & Usage Data
This includes data about the use of our website and online services such as internet protocol (IP) address, location, time zone data, and device and browser infromation. This also includes the length of visits to pages on our website, page views and navigation paths, log in data and the number of times you access our website.
Financial & Transaction Data
This includes credit, debit or any other payment details and details about payments to and from you.
Health Data
This includes Information about an individual’s physical or mental health including notes of an individual’s symptoms or diagnosis and the treatment given. It may also include specialist reports and test results, prescriptions and other pharmaceutical purchases.
How we collect your data
We collect your data through your direct interactions with us. This may be through you contacting us, providing us feedback, requesting marketing materials or engaing in promotions. Through setting up an account, subscribing to a service, event or publication and through the purchases of our products.
We also use automated technologies as you interact with our website. This includes cookies.
Cookies
A cookie is a type of technology that installs a small piece of information on your computers hard drive. It is used by nearly all websites and does not harm your system. It allows the system to gather information on you, such as your IP address, to allow customisation of your visit to enable us to enhance our service for you.
There are three types of cookies that we use.
Strictly necessary cookies – that are required for the essential operation of our website. These do not gather information about you used for marketing or remembering where you have been. Without these cookies we could not provide you with the services we do on our website and they cannot be turned off.
Performance cookies- these analytical cookies allow us to see how users interact with our website so that we can improve its functionality.
Functionality Cookies– these allow us to recognise you when you return to the site and personalise the content for you. They may be used to provide services such as viewing a video or commenting on a blog. This information collected is usually anonymised.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Please note that any third parties that advertise on our website may also use cookies which we have no control over. These cookies are likely to be performance cookies.
Embedded content from other websites including social networking services.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. When you leave our website we encourage you to read the privacy policy of everywebsite you vist.
The website may inteigrate socail networking services. We do not control such services and are not liable for the manner in which they operate.
You should be aware that the information that you voluntarily include and transmit online in a publicly accessible blog, social network or otherwise one line may be viewed and used by others.
If you upload images online, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from such images.
We are unable to control such uses of your information and by using such services you assume the risk that the information provided by you may be viewed by third parties.
How we use your information
We use your information for a variety of purposes these include;
- Where we need to perform the contract we are about to or have entered in with you.
- To perform the specific services you have requested.
- To respond to your inquiries.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- To send you marketing materials.
- Where we need to comply with legal or regulatory obligations.
Sharing your information
We may share the information that we collect about you in the following ways;
- If you supply us with your payment details you are expressing your consent to the sharing of your information with third party processors and and third party service providers to the extent permitted by the law.
- Service providers who provide IT and system administration services.
- Third parties whom we need to share your information with where this is required by or permitted by law. This may include fraud, harassment or other violations of any law, rule or regulation, or the policies for the website.
We demand that all third parties whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specific purposes and in accordance with our instructions.
How we protect your data
We have put in place appropriate secutiry measures to prevent your information from being accidently lost, used or accessed in an unauthorizd way, altered or disclosed. We only allow access to your personal data to those employees and partners that have a buisness need to know such data. They will only process personal data on our instructions and must keep it confidential.
Due to the inherent open nature of the internet, we can not ensure the security of any information provided online. We have put in place procedures to deal with suspected data breaches and will notify you of nay breach tha may affect you. WE will also notify any applicable regulator of such breahes where we are legally required to do so.
How long we keep your data
We will retain your information for as long as necessary to fulfil the purpose that we collected it for. This includes the purpose of satisfying any legal, accounting or reporting requirements. This is usually for a minimum of 7 years.
In determination of the appropriate retention period we consider the following, the amount of information, the nature and sensitivity of the information, the purposes for which we process the information and the potential risk from unauthorised use or disclosure of your information.
In some cases we may anonymize your personal information, so that it can no longer be associated with you, for research or statistical purposes. In this case the information may be used indefinitely without further notice to you.
Please note that if you leave a comment, the comment is metadata and is retained indefinitely.
Your rights
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing outlining the specific information that you would like access to.
Journey to a Better Place will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your personal information we may require identification from you before releasing the requested information to an external provider.
Upon your request, your personal information will only be released to an external health care provider (including those interstates or overseas) if they can guarantee their ability to comply with the Australian Privacy Act. These documents will be sent in a password protected document via email to your chosen health care provider. Alternatively, you can collect a copy of the documents and deliver them yourself.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact:
info@journeytoabetterplace.com or phone 0421 985 140.
If you are unsatisfied with the outcome of this enquire, please refer to the Journey to a Better Place complaints procedure